UPDATE

Staying COVID-19 Secure In 2020

We can confirm we have complied with the Government’s guidance on managing the risks of COVID-19.

5 Steps to Working Together Safer

  • We have carried out a COVID-19 risk assessment and shared the results with our employees
  • We have cleaning, handwashing and hygiene procedures in line with the guidance
  • We have taken all reasonable steps to help people work from home
  • We have taken all reasonable steps to maintain 2m distance in the workplace
  • Where people cannot stay 2m apart, we have done everything practical to manage transmission risk

Our Business

MailaDoc continues to monitor the Coronavirus disease (COVID-19) developments, taking directives from the Government and adhering to the advice provided by the World Health Organisation and Public Health England.  Our main focus is ensuring the health and safety of our colleagues while ensuring minimal impact to our customers.

Our business continuity plan is being reviewed by our Senior Management Team on a regular basis and updates are being provided internally across the business.

Our Policy

MailaDoc has a detailed business continuity plan and program in place focused on ensuring the health and safety of our colleagues and everyone present in our facilities while continuing to deliver the level of service our customers expect.

Our business continuity plan includes measures to ensure quick recovery of normal business operations, and measures to mitigate impacts to our stakeholders during any incidents.

If a MailaDoc office is impacted, the nature of the situation will determine the action carried out in the continuity plan. We have various options for ensuring continuity including remote working or relocating work to other locations where remote work is not possible. This is among the many considerations made by MailaDoc’s Senior Management Team with a primary focus on ensuring the health and safety of our colleagues while trying to mitigate any business impact.   When actions are taken, they will be communicated to all relevant stakeholders as soon as possible.

Responsibility for the Policy

The Senior Management Team has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

The Personnel Services Manager has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any related queries, and auditing internal control systems and procedures to ensure they are effective.

Our Supply Chain

We are working closely with our vendors to understand where supply chain issues may arise and how best to mitigate these risks. We encourage customers to work closely with their MailaDoc Account Manager or Account Director to provide information about anticipated product needs.

As this is a fluid situation, we are making efforts to mitigate service disruptions to our customers as much as possible.  Specific actions include working with our vendors to ensure we have adequate supply to accommodate potential disruptions, as well as monitoring vendor backlogs and shipment and delivery acknowledgement dates.

Employees

For our colleagues, we have taken increased health precautions like requiring colleagues to work from home if they have travelled to, through or from mainland China, Italy, Iran or South Korea (or any country subsequently advised by the Government),  or have had any direct contact with others who have.

Internally we have increased communications with our staff providing information about the virus and how to prevent the spread of illness.  We have provided increased cleaning routines and access to hand sanitizer in our facilities.

What if someone at MAILADOC is diagnosed with COVID-19?

This is among the decisions that will be made by MailaDoc’s Senior Management Team with a focus on ensuring the health and safety of our colleagues and others present at the facility, while mitigating business impacts for our customers.  We will ensure we work closely with the government health service and local medical authorities to take appropriate actions. When decisions are made, they will be communicated with relevant stakeholders in a timely manner.  We will communicate any relevant information as soon as possible.

Evacuation procedure in the event of a confirmed COVID-19 case at MailaDoc’s office

We will act according to the instructions of the relevant government authority and in a manner that safeguards our colleagues. Specific actions will depend on the specific circumstances and the requirements of the experts that are engaged. This is among the considerations made by MailaDoc’s Senior Management Team with a focus on ensuring the health and safety of our colleagues while mitigating business impacts for our customers. When actions are taken, they will be communicated to all relevant stakeholders.

Visitors to the MAILADOC offices

Please be advised that for the health and safety of our colleagues we will no longer be accepting visitors to any of our offices (other than those simply making deliveries/collections).  Essential meetings will need to be conducted electronically.

Useful links

NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/

Public Health England: https://www.gov.uk/government/organisations/public-health-england

World Health Organisation: https://www.who.int/countries/gbr/en/